Rafiq Rides Privacy Policy

Effective Date: February 5, 2024

Rafiq Rides is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our ride booking service via WhatsApp Business messaging. It also details our compliance with applicable laws and WhatsApp's policies.

1. Information We Collect

• Personal Information: We may collect data such as your name, phone number, WhatsApp identifier, email address, and any other details you provide during registration or when interacting with our Service.
• Usage Data: We collect information regarding your interactions with Rafiq Rides (e.g., message logs, ride bookings, timestamps) to improve the Service.
• Device and Connection Data: We may collect information about your device (device type, operating system, IP address) when you use our Service.
• Cookies and Similar Technologies: On our website and digital platforms, we may use cookies to enhance your browsing experience.

2. How We Use Your Information

• Providing the Service: We use your data to deliver, personalize, and enhance your experience with Rafiq Rides. This includes processing your requests and communicating with you via WhatsApp Business messaging.
• Compliance and Security: Your information helps us ensure the integrity and security of our Service, including detecting fraud and complying with legal obligations.
• Analytics and Improvement: We analyze usage data to understand how you interact with Rafiq Rides and to improve our features and user experience.
• Communications: With your consent, we may send you updates, support communications, and promotional materials. You may opt out at any time.

3. WhatsApp Business Data Handling

• Data Transmission: Since Rafiq Rides communicates through WhatsApp Business messaging, your messages and related data are subject to WhatsApp's own security protocols and policies. We only use such data to support our Service.
• Consent and Opt-In: By using our Service, you affirm that you have provided the necessary opt-in consent for receiving messages via WhatsApp. We honor all opt-out requests in accordance with WhatsApp's policies.
• Third-Party Processing: Any data transmitted via WhatsApp is also processed by WhatsApp in accordance with its own privacy policy. We encourage you to review WhatsApp's policies to understand how your data is managed on that platform.

4. Sharing Your Information

• With WhatsApp: As our Service relies on WhatsApp Business messaging, certain information may be shared with WhatsApp as needed for message delivery.
• Service Providers: We may share your data with trusted third-party service providers who assist in operating our Service. These providers are contractually bound to protect your information.

5. Data Security

• Encryption and Safeguards: We employ industry-standard encryption and security measures to protect your data during transmission (including through WhatsApp) and while stored on our secure servers.
• Access Controls: Only authorized personnel have access to your data, and we regularly review our security practices to ensure robust protection.
• Your Responsibilities: You are responsible for maintaining the security of your account and personal device. Please report any suspicious activity immediately.

6. Data Retention and Your Rights

• Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
• Access, Correction, and Deletion: You have the right to access and correct your personal data. If you wish to have your data deleted or have any concerns, please contact us using the details below.
• Opt-Out and Data Portability: You may opt out of receiving promotional communications at any time, and upon request, we will provide your data in a common, machine-readable format.

7. International Data Transfers

• Global Operations: As our Service operates internationally, your data may be transferred to and stored in countries with different data protection laws. We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable regulations.
• Compliance: We adhere to relevant data protection laws and follow best practices for international data transfers.

8. Changes to This Privacy Policy

• Updates: We may update this Privacy Policy periodically. Significant changes will be communicated via our website or through our Service.
• Continued Use: Your continued use of Rafiq Rides after changes are made indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@rafiqrides.com

By using Rafiq Rides, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein, in compliance with the WhatsApp Business Messaging Policy and applicable laws.